Refund policy

Simple Care – Return & Refund Policy

At Simple Care, we stand behind the quality of our products and are committed to customer satisfaction. Due to the personal hygiene nature of our items, please review our policy carefully before purchasing.

Returns & Exchanges

For hygiene and safety reasons, we do not accept returns or exchanges on personal care products, including but not limited to ear care devices, once an order has been delivered.

All sales are considered final unless the product arrives damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective, we are happy to assist.

To qualify for a replacement or refund:

  • You must email us within 48 hours of delivery

  • Provide clear photo or video evidence showing the damage or defect

  • The damage must be valid, visible, and explainable

Once reviewed and approved, we will issue a replacement or refund at our discretion.

Incorrect Address Disclaimer

Prime Routine is not responsible for orders delivered to an incorrect address provided by the customer at checkout.

Please double-check your shipping information before completing your purchase. Refunds or replacements will not be issued for orders sent to an incorrect address.

Order Cancellations & Changes

We process orders quickly to ensure fast fulfillment.

  • Requests for cancellations or order changes must be submitted during business hours

  • Once an order has been fulfilled or shipped, it cannot be modified or canceled

  • All orders are final after fulfillment

We are not liable for delays or fulfillment actions caused by requests submitted outside of business hours.

Shipping Timeframes

  • Domestic Shipping: Typically 5–8 business days

  • International Shipping: May take up to 30 days, depending on destination and customs processing

Shipping times are estimates and may vary due to carrier delays or external factors beyond our control.

Operational Hours

Our support team is available:

Monday – Friday
10:00 AM – 6:00 PM (EST)

Emails received outside of these hours will be responded to on the next business day.
For quicker assistance, please review our automated emails and FAQ section.

Contact Us

For any questions regarding your order or this policy, please contact our support team via email.